Citizens Advice Service

💰 We have a Citizens Advice worker based at the foodbank, Monday-Friday.

📢  Our Citizens Advice is available to anyone who visits the foodbank for food support. They offer a range of support and advice regarding multiple issues. They offer face to face support, telephone support and appointments.

✅ Benefits Advice – Get a benefits check and maximise your income, Challenge benefit decisions, and get help filling out disability forms ( PIP, DLA, AA )

✅ Housing Advice – Repairs, Landlord increasing your rent, Eviction notices, Homelessness

✅ Debts – Rent and Council tax debts, Energy Arrears, Credit/Catalogue debts, Payday loans, Affordable payment arrangements and Debt solutions

✅ Energy – Energy efficiency, Switching suppliers, Billing Issues, Grants and Priority Service Register

✅ Consumer – Holiday and transport, Buying and repairing car, Scams, Event tickets, Vets and pets, Home improvement, TV/Internet and if something is wrong with purchase 

✅ Employment – Greivances, Disciplinary, Dismissal, Flexible Working, Redundancy, Issues with Pay, Discrimination and tribunal processess 

✅ Family – Seperation, money and housing when seperating, death and wills, children, gender violance and education 

✅ Immigration – We can provide guidance on the following: EU Settlement Scheme, Visas for family and visitors, British Citizenship, Deportation and asylum and refugees information

Do you have a question that is not listed above? Seek an advisor as they can offer signposting and information.

 

💡 Previous impact by Citizens Advice for Rochdale Foodbank

So far since July 2025 we have helped client with financial outcomes of £132, 372.21 – this is with Benefits outcomes and debt etc. 

💬 Feedback-

”You know Vaclav my heart sank, I felt terrible with my situation but when I came to the foodbank already struggling, and you were there and all I saw was your welcoming smiling face I just couldn’t hold it in me anymore after our chat and all the support provided. Thank you so much’

 

”Hola. Vaclav . Estoy escribiendo por comentarte que lo que gestiones que hicistes para nosotros ya están solucionado todo por tu ayuda.eres muy amable y profesional de tu trabajo.muchisimas gracias y un abrazo muy fuerte.esperemos que otra vez nos veamos muy pronto.saludos ”

💬 Translation: “Hello, Vaclav. I’m writing to let you know that everything you did for us has been resolved thanks to your help. You’re very kind and professional in your work. Thank you so much, and a big hug. We hope to see you again soon. Best regards.”

 

Not a Foodbank client and need support? Visit casort.org or call their adviceline on 📞 0808 278 7803 Monday to Friday 8.30am – 5.30pm

 

Back to About Rochdale Foodbank